Upstate Dermatology | Medical & Surgical Skin Care
Dermatology • Glens Falls, NY
Ratings by platform
- Yelp: 2 out of 5 stars (Approximately 100 reviews (across brand))
- Birdeye: 3 out of 5 stars (134 reviews)
- Facebook: 62% recommendation rate (10 reviews)
- Yelp (Glens Falls specific): 2.2 out of 5 stars (35 reviews)
What patients say
Patients praise
- Access to timely appointments in some instances
- Efficient and quick care from medical practitioners reported by some patients
- Competent and caring staff in specific interactions
Common complaints
- Difficulties with scheduling appointments and long hold times
- Dissatisfaction with billing practices and upfront copay demands
- Communication issues including unreturned calls and lack of follow-through regarding prescriptions
- Strict policies regarding late arrivals leading to cancelled appointments
- Staff attitude and unfriendly service reported by some patients
In patients' words
"While having numerous surgeries, I have always had competent and caring staff, especially Raj Malla, Dr. Gregory and Mike."
— Birdeye review"It was easy to get an appointment but things were downhill after that. Provider was supposed to call in a prescription but never did. Called three times the same day and still no resolution"
— Yelp review"They are good at what they do, but now they demand $150.00 copay even though my insurance company always pay. It will take months to get your copay back."
— Healthgrades reviewMore clinics in Glens Falls
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