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Behavioral Health • Glens Falls, NY
Ratings by platform
- Birdeye (Aggregate): 3.7 out of 5 stars (152 reviews)
- Indeed: 3.0 out of 5 stars (117 reviews (employee focus))
- Glassdoor: 3.6 out of 5 stars (81 reviews (employee focus))
What patients say
Patients praise
- Some clients find staff helpful and friendly
- Provides a wide range of integrated behavioral health, addiction, and support services
- Accredited nonprofit with 4-star Charity Navigator rating
Common complaints
- Difficulty reaching staff by phone or excessive wait times
- Perceived lack of empathy from some mental health providers
- Dissatisfaction with medication management or intake processes
- Reports of unprofessional behavior from some staff members
In patients' words
"Getting someone on the phone is like winning the lottery. Prepare to be on hold for 20 mins. even if you have a basic question."
— FindRecoveryCenter.com (user review)"Most of the staff are inadequate at their jobs. Many mental health providers lack empathy and/or allow their egos to become involved with their treatment of clients."
— Birdeye (user review)"Everyone is helpful and fun."
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