UT Internal Medicine | Germantown Medical Clinic
Internal Medicine • Germantown, TN
Ratings by platform
- Vitals/Baptist Medical Group Internal Medicine Profile: 4.6/5 (Group Average) (Varies by specific provider; some individual physicians hold high ratings (e.g., 4.3–4.8))
- Healthgrades (Dr. Burton Hayes, BMG UT Internal Medicine): 3.3/5 (9 ratings)
What patients say
Patients praise
- Providers are often described as knowledgeable, thorough, and empathetic
- Patients appreciate clear communication and effective, individualized treatment plans
- Some staff members are noted for being professional, attentive, and caring
Common complaints
- Long wait times for appointments and in the clinic
- Concerns regarding unprofessional or dismissive staff interactions
- Complaints about rushed consultations where providers did not listen well
- Difficulties with administrative/logistical processes (e.g., appointment scheduling, communication)
In patients' words
"I am very satisfied with all of my experiences with Dr. Posey and his staff. He is very knowledgeable about his diagnosis and if he is not sure he will send you to someone that will help you get an answer."
— WebMD (Dr. Michael Posey)"I was a patient of Dr Hayes at UTMG Germantown. DO NOT SEE THIS DOCTOR!!! He treated me for anxiety and depression which has a stigma. I had one of the worst anxiety attacks in the exam room with him and he was unprofessional about it."
— Healthgrades (Dr. Burton Hayes)More clinics in Germantown
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