Aurora Family Medicine - Germantown, WI - 53022
Internal Medicine • Germantown, WI
Ratings by platform
- Birdeye/Google: 4.5/5 stars (based on 8 reviews) (8 reviews)
- LocalityBiz: Predominantly 5/5 stars from specific patient testimonials (Not specified total; multiple individual reviews cited)
- Vitals: Mixed/Negative sentiment for specific providers (Multiple reviews on Vitals)
What patients say
Patients praise
- High levels of satisfaction with specific doctors and nurse practitioners, who are described as compassionate, knowledgeable, and attentive
- Patients feel listened to and appreciate personalized care and thorough explanations during appointments
- General sentiment that the facility is clean, comfortable, and provides a supportive environment
- Some staff members are noted for being professional, sincere, and helpful in resolving issues
Common complaints
- Scheduling and administrative errors, such as missing appointments or lack of clear communication regarding new patient procedures
- Perceived lack of support or delays regarding necessary medical documentation and paperwork for employers
- Specific provider-related complaints regarding bedside manner, professionalism, and perceived competence
- Frustration with availability or false expectations regarding services (e.g., urgent care hours)
In patients' words
"I am incredibly grateful for the exceptional care I receive from Dr. Otte. He is, without a doubt, one of the best doctors I’ve encountered. His compassion, expertise, and attention to detail consistently put me at ease..."
— LocalityBiz patient review"I haven’t been able to find a doctor who understands my back pain and mental health issues... I’m so disappointed in this clinician and this office because I’m on the verge of losing my job."
— LocalityBiz patient review"Terrible experience with this doctor. She belittled her nurse right in front of me. Didn’t check my medical history before an appointment and suggested tests I’d already had."
— Vitals patient review for a specific providerMore clinics in Germantown
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Germantown Primary Care Clinic - The Medical Group
Patients praise: Friendly and knowledgeable staff · Comprehensive primary care and on-site diagnostic services.
Germantown Health Center
Patients praise: friendly and helpful front desk/personnel · high satisfaction with specific doctors and medical staff.
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