ProActive Heart & Vein Center - Top Memphis Cardiologist
Cardiology • Germantown, TN
Ratings by platform
- Birdeye: 4.7 out of 5 stars (based on 328 reviews) (328)
- Facebook: 98% recommend (368)
What patients say
Patients praise
- High praise for the clinical care and rapport provided by Dr. Michael Nelson.
- Positive experiences with the supportive and caring medical staff.
- Efficiency and knowledge demonstrated by the clinical team.
Common complaints
- Complaints regarding administrative and billing office processes, including difficulty receiving refunds and unexpected charges.
- Reports of a fast-paced environment with overbooked schedules.
- Staffing and management issues reported by former employees, impacting perceptions of the work environment.
In patients' words
"Excellent patient service. Everyone goes above and beyond to make sure the patient experience one that is fantastic. From the moment you walk in the door till the moment you leave everything is done with the patient in mind."
— Birdeye Review"I was very pleased with the medical staff,but the receptionist and billing department will drain you of everything you have.They will overcharge you and instead of giving you an refund, they will credit your account for your next visit."
— LocalityBiz Review
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