Acute Inpatient Mental Health Hospital | Memphis | Crestwyn
Behavioral Health • Germantown, TN
Ratings by platform
- Google Maps/Aggregators: 2.5/5 (based on 157-735 reviews depending on source) (Varies by source (often reported in hundreds))
- Birdeye: 3.3/5 (386 reviews)
- Facebook: 32% recommend (27 reviews)
What patients say
Patients praise
- occasional reports of kind individual staff or nurses
- some patients reported good food quality
- some positive experiences with specific doctors or administrative personnel
Common complaints
- reports of abusive, unhelpful, or dismissive staff behavior
- poor communication with family members and administrative disorganization
- concerns regarding patient safety, medication management, and medical care quality
- difficulties with discharge processes and lost personal belongings
- allegations of neglect or harm to patients
In patients' words
"Most of the staff didnt care about any of the patients. In fact, I remember one time when people were punching the wall and the staff simply said dont come asking us for ice later."
— FindRehabCenters.org review"My uncle was admitted into Crestwyn... after being in Crestwyn for a couple of days a staff member called and informed a family member that my uncle was being rushed to the hospital because his heart rate was dropping... all his teeth are missing, his head and body are full of bruises."
— LocalityBiz review"This was the best place I could have ever chosen to go get help at! Unlike other behavioral health places in the Memphis area, Crestwyn is a very nice facility staffed with the kindest and most helpful people ever!"
— Crestwyn Behavioral Health official website testimonialMore clinics in Germantown
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Patients praise: compassionate care and strong patient-provider relationships · patience in managing medications and long-term treatment planning.
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