Hospice Care Resources - Nevada Caregivers
Hospice Care • Genoa, NV
Ratings by platform
- Google (for Nevada Caregivers, Henderson): 3.3/5 stars (4 reviews)
- Wayven (Hospice Services of Nevada, Inc.): 84/100 (HCI composite) (Not provided (state-level benchmark data))
- Medicare/Hospice Scout (Covenant Hospice Care): 5/5 overall rating (Not provided)
What patients say
Patients praise
- compassionate approach in reputable, non-profit or long-standing facilities
- comprehensive multidisciplinary teams including chaplains and social workers
- high quality of care scores for select established providers on CMS indices
- transparency and guidance from advocacy organizations on how to report issues
Common complaints
- reports of neglect including bedsores, untreated wounds, and fevers
- patients not receiving prescribed medications or medical equipment
- lack of communication and inability to reach hospice staff or nurses after hours
- pressure to use emergency rooms instead of receiving hospice-provided care
- concerns regarding fraudulent billing and shady business practices
In patients' words
"Patients that would call and say, ‘I think I’m on hospice, but I haven’t seen a nurse. I need my medications refilled, but I can’t get a hold of anybody.’"
— CEO of Nathan Adelson Hospice in 8NewsNow interview"A hospice nurse told one patient to call 911 when she was suffering from shortness of breath because the nurse was caring for 200 patients and couldn't help."
— The Nevada Independent reporting on industry complaintsMore clinics in Genoa
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