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What Is Chronic Care Management (CCM)? - Cleveland Clinic

Chronic Care ManagementGenoa, NV

★★★☆☆3.3/567 reviews across 4 platforms

Ratings by platform

  • Yelp: 2.6/5 (10)
  • Birdeye (Spokane): 2.8/5 (30)
  • Birdeye (Tucson): 4.2/5 (11)
  • Birdeye (Bloomington): 4.2/5 (16)

What patients say

Patients praise

  • Helpful and friendly staff in some locations
  • Convenience for patients already visiting affiliated behavioral health clinics
  • Availability of specialized packaging like bubble packs
  • Good communication and reliability at certain specific locations

Common complaints

  • Inconsistent medication stock and supply delays
  • Issues with medication delivery services and communication
  • Difficulty reaching staff or unprofessional customer service experiences
  • Limited operating hours (e.g., closed on weekends)
  • Administrative or prescription refill errors

In patients' words

"After dealing with Rite Aids inability to maintain a consistent stock of my very important medication Genoa Pharmacy was a breath of fresh air."

Birdeye review

"As a Provider I had the worst experience ever with pharmacy... Megan was so unprofessional, incompetent to complete basic task and literally non- caring towards patients waiting for their refills."

Birdeye review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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