Geneva Family Practice | Where family is the most important ...
Family Practice • Geneva, IN
Ratings by platform
- Yahoo Local: 4.5/5 stars (8 reviews)
- BirdEye: 3.1/5 stars (42 reviews)
What patients say
Patients praise
- doctors are professional, caring, and take time with patients
- highly valued, long-term relationships with medical staff
- described as old-school, personal, and patient-centered care
Common complaints
- rude or dismissive administrative and front desk staff
- difficulties with phone communication, scheduling, and refills
- concerns over decreased availability of sick appointments
In patients' words
"This is 'old school' family medical care, something that is rare these days. You are not just a patient chart to Dr. Rivers and his capable, caring staff."
— MapQuest (citing Yelp reviews)"5 stars go to the doctors. 0 stars for the staff which can make or break the visit. Staff quickly went downhill since moving to Batavia. Front desk is rude and it takes several calls to handle general things like refills and scheduling."
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