Medical Associates Clinic - Galena,IL
Gastroenterology • Galena, IL
Ratings by platform
- Vitals: 4.6 (provider-level rating shown)
- mahealthcare.com (Mary Koenigs profile): 4.9 / 5 (368 reviews)
- LocalityBiz: Star ratings shown in snippets (varied, e.g., ★☆☆☆☆ and ★★☆☆☆ plus ★★★★★ examples)
What patients say
Patients praise
- Friendly/helpful staff and fast service for urgent visits
- Caring, knowledgeable providers who listen and take time with patients
- Warm/welcoming environment and respectful, professional care
- Compassion and not rushing patients (at least for specific providers)
Common complaints
- Billing transparency/customer service issues (surprise bills, not disclosing costs)
- Perceived refusal/disruption of care and problems with access to medications for a disabled son
- Claims of inadequate treatment/malpractice and being told symptoms were “in your head”
- Website/clinic operational confusion (e.g., signage showing open on weekends when not)
In patients' words
"“They do not disclose when something will cost you. Then you get surprised by the bill. Bad customer service.”"
— Yelp review snippet for Medical Associates Clinic (Galena)"“You let me die… Well now…I've been dead now for almost a year…because of your malpractice”"
— LocalityBiz review snippet (Medical Associates Clinic, Galena)"“The receptionist and Nurse Practitioner… were so nice and helpful! … in and out within 15-20 minutes … prescribed a medication.”"
— LocalityBiz review snippet (Medical Associates Clinic, Galena)"“Complain and never go to this clinic”"
— PissedConsumer page (Medical Associates Clinic, criticism about care/medications)"“I couldn’t ask for a better doctor!” (about Dr. Mary Koenigs)"
— mahealthcare.com profile for Mary KoenigsMore clinics in Galena
Gastroenterology - Galena
Patients praise: Professional and knowledgeable medical care · Compassionate care from some providers and staff.
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