Patient Care - Community Health & Family Medicine
Family Medicine • Gainesville, FL
Ratings by platform
- WebMD (practice listing): 0 ratings (Not stated beyond 0 ratings)
- Healthgrades (physician profile: Dr. Crystal Romero): Likelihood to recommend: 5 out of 5 (Not stated in provided snippet)
- Wheree (UF Health Family Medicine - Main): No explicit numeric rating shown in highlights (Customer review summary present; review count not stated)
- LocalityBiz (UF Health Family Medicine - Springhill): No explicit star rating shown in highlights (Multiple individual reviews quoted; count not stated)
- Vitals (UF Health Family Medicine Main): No explicit numeric rating shown in highlights (Not stated in provided highlights)
What patients say
Patients praise
- Caring and attentive providers/staff who listen and communicate
- Efficient service for labs/test result delivery and streamlined check-in (per review summary)
- Appointment experience described as not rushed for some reviews (Dr. Crystal Romero review)
Common complaints
- Staff/office errors and follow-through issues with prescriptions (reported frustration)
- Long wait times/being on hold for scheduling and difficulty getting appointments (months out)
- Inconsistent experiences across physicians and cancellations/rescheduling problems; push to nurse appointments/care continuity concerns (per review excerpts)
In patients' words
"“Thoroughly disappointed in the staff and physician this week . Error was made on their part concerning prescription but they can't seem to get it together to resubmit it to pharmacy.”"
— LocalityBiz: UF Health Family Medicine - Springhill — Gainesville"“Appointments are months out and can be canceled for a wide array of reasons without your say and rescheduled for MONTHS later… STEER CLEAR.”"
— LocalityBiz: UF Health Family Medicine - Springhill — Gainesville"“She listens and communicates well… Appointment wasn't rushed.”"
— Healthgrades: Dr. Crystal Romero, MD (physician reviews)"“Many patients commend the caring demeanor of providers… clinicians take time to listen and address concerns thoroughly.”"
— Wheree: UF Health Family Medicine - Main (customer review summary, updated July 2026)More clinics in Gainesville
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