Etowah County | Alabama Department of Mental Health
Behavioral Health • Gadsden, AL
Ratings by platform
- Rehab.com (CED Mental Health Center Etowah): 2.11 out of 5 (37 reviews)
- Google (Mountain View Hospital): 3.4 out of 5 (14 reviews)
What patients say
Patients praise
- Caring/supportive counseling and nursing staff in some instances
- Positive impact on family quality of life reported by some consumers
- Community initiatives like the Mobile Crisis Assistance Team (MCAT) improving crisis response
- Broad spectrum of services including outpatient, day treatment, and residential care
Common complaints
- Difficulty reaching staff/returning phone calls
- Dissatisfaction with medication management/communication
- Limited availability of activities/leisure at inpatient facilities
- Perception of insufficient support or empathy from certain staff members
In patients' words
"This office absolutely does not know how to return phone calls. When you are there they tell you call anytime if you have an issue with medicine but when you call you get sent to a voicemail that apparently no one listens or responds to."
— Rehab.com user review (CED Mental Health Center)"Doctors, nurses, and counselors were very caring. There was absolutely nothing to do but sit in a room and color."
— Best-rehabs.com alumni survey (Mountain View Hospital)"The overall quality of life in our family has greatly changed. It wouldn't have been possible without CED Mental Health."
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