Sleep Lab and Sleep Disorders - Baylor Scott & White Medical Center
Sleep Medicine • Frisco, TX
Ratings by platform
- Listen360 (Internal Feedback): 9.7 out of 10 (9005 ratings)
- CMS HCAHPS (via Momentary Labs): 4 out of 5 stars (285 patient surveys)
- MedicalRecords.com: 3.9 out of 5 (180 reviews)
What patients say
Patients praise
- High overall patient satisfaction ratings (e.g., 9.7/10 in recent internal feedback)
- Strong recommendation rates from patients (80-92% willing to recommend)
- Appreciation for clean facilities and professional, caring nursing staff in many departments
Common complaints
- Individual reports of poor responsiveness from specific departments (e.g., nursery)
- Occasional dissatisfaction with communication or billing processes reported by patients
In patients' words
"The labor and delivery part of our experience was excellent. Very caring nurses and staff, and they really took good care of us.... the food was so incredibly good!"
— MedicalRecords.com Review"...the nursery experience and how they cared for our new baby girl was horrible. They acted as if we were asking too many questions about breastfeeding and like they were too busy for us."
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