Baylor Scott & White Legacy Heart Center
Cardiology • Frisco, TX
Ratings by platform
- Healthgrades: 5.0/5.0 (357 (for specific provider))
- Facebook: 96% recommended (833 (for Heart Hospital Plano))
- CMS HCAHPS/SafeHospitals USA: 4.0/5.0 (1,855 surveys (for Heart Hospital Plano))
What patients say
Patients praise
- Physicians described as thorough, professional, and excellent listeners
- Compassionate and attentive care during procedures
- Friendly and helpful office/hospital staff
- Clear communication of treatment plans and options
- High quality of clinical expertise and medical care
Common complaints
- Difficulties using the patient portal system
- Occasional reports of poor bedside manner for specific individual physicians
- Long wait times for certain appointments
- Difficulty hearing some providers clearly during consultations
In patients' words
"The only issue I ever have with Baylor is the portal. Not easy to use or effective."
— Healthgrades review for a provider at the center"Dr. Metzinger was professional and engaging throughout our visit. His relaxed and friendly demeanor helped me feel like he genuinely concerned and listened well."
— WebMD review for a provider at the center"Dr Kindsvater has the bed side manner of a porcupine! He has no concern or care for his patients."
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