Freeport, IL | SSM Health Monroe Clinic Medical Group
Urology • Freeport, IL
Ratings by platform
- SSM Health Official Site: 4.6 out of 5 stars (Robert Bandera, MD) (132 ratings)
- SSM Health Official Site: 4.8 out of 5 stars (Audreana Zumdahl, APRN-CNP) (56 ratings)
What patients say
Patients praise
- Some individual doctors are reported to be friendly or helpful
- Positive experiences mentioned for certain specialists and emergency services
- High ratings for specific individual providers on official health system pages
Common complaints
- Poor communication and difficulty scheduling appointments for urgent/sick visits
- Long wait times for responses to messages and prescription refills
- Perceived incompetence or lack of care from staff and providers
- Issues with billing and insurance processing
- Inconsistency in service quality between different departments (e.g., specialists vs. primary care)
In patients' words
"Communication is abysmal, it says wait 48hrs for a response only to wait a week and I had to call to get the doctor to respond."
— LocalityBiz Patient Review"Not once or twice, everytime we've tried going there..it's NEVER easy or quick. I completely understand that they get busy.. but be COURTEOUS AND PROFESSIONAL."
— LocalityBiz Patient Review"The billing department is also a mess. I had given my insurance information to 3 different ladies and was still getting calls about it."
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