Freeport, IL | SSM Health Monroe Clinic Medical Group
Internal Medicine • Freeport, IL
Ratings by platform
- SSM Health official website: 4.6 to 4.9 out of 5 across various services (multiple ratings ranging from 56 to 139 per service)
- LocalityBiz and similar platforms: Predominantly low/mixed ratings on independent review aggregators
What patients say
Patients praise
- Some patients found individual providers to be friendly or helpful in specific instances
- Positive experiences mentioned by a minority of reviewers regarding the clinic overall or specific specialists
Common complaints
- Difficulty scheduling appointments and long wait times for sick visits
- Poor communication and unresponsive staff regarding messages and prescription refills
- Issues with billing departments and insurance processing, including unexpected bills and collections notices
- Perceived lack of compassion or professional courtesy from some staff and providers
In patients' words
"Don't go here if you need to get in for being sick Not only do they lack communication but takes two weeks to get in every or more."
— LocalityBiz User Review"Urgent Care.. absolutely horrible experience. Not once or twice, everytime we've tried going there..it's NEVER easy or quick."
— LocalityBiz User Review"The billing department is also a mess. I had given my insurance information to 3 different ladies and was still getting calls about it."
— SeniorCare User ReviewMore clinics in Freeport
Joshua L Morrison, MD - Verified Ratings & Reviews
Patients praise: Excellent listener who makes patients feel heard · Kind, compassionate, and attentive bedside manner.
Pediatricians Near Me in Freeport, FL
Patients praise: Availability of pediatric-focused nurse practitioner services in Freeport. · Presence of primary care facilities that may serve pediatric needs..
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