Freeport, IL | SSM Health Monroe Clinic Medical Group
Cardiology • Freeport, IL
Ratings by platform
- SSM Health Official Site: 4.6/5 (132 ratings) for Dr. Robert Bandera; 4.8/5 (56 ratings) for Audreana Zumdahl, APRN-CNP (188 combined ratings for mentioned providers)
- LocalityBiz: Generally low, with several 1- and 2-star reviews mixed with some 5-star reviews (Not specified, but multiple anecdotal reports provided)
What patients say
Patients praise
- Some individual providers receive high ratings from patients
- Specific staff members described as friendly
Common complaints
- Poor communication and lack of responsiveness to patient messages
- Long wait times to schedule appointments for acute illness
- Difficulties with billing and insurance processing
- Frustration with follow-up care and referrals
In patients' words
"Communication is abysmal... I have left close to a dozen messages as well as had my pharmacy attempt to contact this location about refilling a prescription for me. Some of these messages were left over a month ago and I have not received a single call back."
— Patient experience review on LocalityBiz"Don't go here if you need to get in for being sick Not only do they lack communication but takes two weeks to get in every or more."
— Patient experience review on LocalityBizMore clinics in Freeport
Joshua L Morrison, MD - Verified Ratings & Reviews
Patients praise: Excellent listener who makes patients feel heard · Kind, compassionate, and attentive bedside manner.
Pediatricians Near Me in Freeport, FL
Patients praise: Availability of pediatric-focused nurse practitioner services in Freeport. · Presence of primary care facilities that may serve pediatric needs..
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