Ear, Nose and Throat & Facial Plastic Surgery Center - ENT in ...
Ear, Nose, and Throat (ENT) • Fredericksburg, VA
Ratings by platform
- rater8: 4.80 out of 5 (~6.6K - 6.7K ratings and ~2K comments)
- Yelp/MapQuest aggregate: Low average rating (based on small sample) (38 reviews)
What patients say
Patients praise
- Highly satisfied with physician expertise and medical skill
- Doctors are described as thorough, professional, and excellent listeners
- Effective communication and clear explanations of treatments/options
- Patients appreciate doctors being willing to spend time and not rushing appointments
Common complaints
- Reports of rude or incompetent administrative/front desk staff
- Complaints regarding billing practices and insurance interactions
- Longer wait times for appointments reported by some patients
- Occasional concerns about physician bedside manner in isolated cases
In patients' words
"Dr. O’Malley takes his time to listen and discuss what issues need to be addressed. With a smile."
— rater8 user review"Staff -0 stars. Staff is extremely rude and totally incompetent. Very condescending and they snap at any request."
— MapQuest user review"Patients consistently praise Dr. David Franz for his thorough, caring approach and excellent bedside manner... Some patients report longer wait times and one noted that while he lacks traditional bedside manner and can seem arrogant, his medical expertise remains strong."
— WebMD physician overview summaryMore clinics in Fredericksburg
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Patients praise: High satisfaction with surgical outcomes and results · Doctors described as professional, competent, and thorough.
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