Aurora Health Center - Franklin, WI - 53132 - Aurora BayCare
Obstetrics & Gynecology • Franklin, WI
Ratings by platform
- BusinessYab: 2 reviews found (mixed) (2)
- PissedConsumer (Aurora BayCare): 1.9 out of 5 (1)
What patients say
Patients praise
- Positive interactions with specific staff members, nurses, and medical support personnel
- Modern and clean facilities
- Convenient location for some patients
Common complaints
- Unexpected and confusing medical billing practices (e.g., urgent care visits billed as office or ER visits)
- Reports of dismissive or rude interactions with medical providers
- Long wait times and difficulties reaching staff by phone
- Frustration with urgent care services and follow-up processes
In patients' words
"The worst urgent care experience I have ever had... Was nearly sent home without any sort of test or medication... No one from this initial urgent care visit ever followed up after the appointment."
— LocalityBiz Review"I just wish they would use different verbiage because it's just so easy to get this wrong, and I would have avoided it if I had known."
— NBC26 News Report regarding Aurora billing practices"Upon establishing myself I felt respected, all my questions and concerns were addressed and cared about. I won't be returning to the other location. I'm very pleased with this one."
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