Baptist Health Medical Group Specialty Clinic - Frankfort
Pain Management • Frankfort, KY
Ratings by platform
- Birdeye (for Behavioral Health): 3.8/5 (13)
- Toprated Business (for Diagnostic Imaging): 5.0/5 (1)
What patients say
Patients praise
- appreciation for specific providers taking time to listen
- friendly and helpful staff in some cases
- genuine personal service reported by some patients
Common complaints
- difficulty contacting staff or scheduling appointments
- rude or dismissive customer service interactions
- concerns regarding prescription refill procedures
In patients' words
"I’ve been seeing Andrea Semones for several years now and she is absolutely fantastic at performing her job... she always takes the time to listen and she truly cares about my personal wellbeing."
— Birdeye review"Communication and getting ahold of her is next to impossible. It’s much harder than it should be to get ahold of my prescriptions."
— Birdeye review"Receptionist kept sighing and huffing and puffing... I could barely here the First Lady due to the loud laughing and gossiping going on in the room with her."
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