Infusion Services | Lutheran Hospital | Ft. Wayne, IN
Infusion Therapy Clinic/Center • Fort Wayne, IN
Ratings by platform
- Yelp: 2.0 out of 5 stars (based on 63 reviews) (63)
- Momentary Labs (based on CMS HCAHPS data): 2 out of 5 stars (overall patient satisfaction) (1,495)
What patients say
Patients praise
- Effective communication from nurses and doctors generally reported by the majority of patients
- Strong performance in discharge planning and information provision
- Some patients report positive and kind service interactions
Common complaints
- Inconsistent staff responsiveness and difficulty receiving timely help when requested
- Concerns regarding quietness and noise levels at night
- Mixed feedback on communication regarding medications
- Occasional reports of poor experiences with specific staff members or procedures
In patients' words
"Kasey made a quick connection with us and made sure we both had everything we needed."
— Yelp reviewer"Procedure Cancelled. Poor communication."
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