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Gastroenterology doctors in Fort Walton Beach, Destin, ...

GastroenterologyFort Walton Beach, FL

★★★★☆4.0/5175 reviews across 7 platforms

Ratings by platform

  • Healthgrades: 4.5/5 (44 reviews)
  • Vitals: 4.6/5 (19 reviews)
  • Healthgrades: 4.7/5 (15 reviews)
  • U.S. News & World Report: 3/5 (29 reviews)
  • Healthgrades: 4/5 (12 reviews)
  • WebMD/Vitals: 3.5-4/5 (35-39 reviews)
  • Vitals/U.S. News & World Report: 3.6/5 (21-36 reviews (varies by source))

What patients say

Patients praise

  • High professional competence in diagnosis
  • Thoroughness in medical assessment
  • Polite and attentive staff reported by some patients
  • Expertise in specific gastrointestinal conditions (e.g., polyps, liver disease)

Common complaints

  • Incompetent or unprofessional front office staff
  • Difficulty obtaining timely callbacks or appointments
  • Poor bedside manner or lack of perceived patient care
  • Frustration with excessive reliance on nurse practitioners instead of doctors
  • Long wait times for diagnostic procedures

In patients' words

"Dr. Riggenbach is a very competent and thorough physician. Unfortunately, his front office staff is very incompetent. Trying to get a call back in a timely manner won't happen..."

Healthgrades patient review (Dr. Charles Riggenbach)

"Terrible! His receptionist at Crestview office is RUDE. Dr. Ringel doesn't explain anything. If you ask questions he presents attitude like you're wasting HIS time."

WebMD patient review (Dr. Andrew Ringel)

"In pain for weeks ..called at least four times always told "will need doctor to sign off"... Never a return call...a joke of an office. Please, if you need help go elsewhere."

Vitals patient review (Dr. Christopher Abrasley)

"Best doctor ever! Dr. Twan is the BEST! From the moment he walked into the exam room he gave me his full attention and listened to what I had to say."

Healthgrades patient review (Dr. Twan Phanijphand)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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