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Arkansas Primary Care Clinic | Baptist Health Doctors logo

Arkansas Primary Care Clinic | Baptist Health Doctors

Primary CareFort Smith, AR

★★★★☆3.5/52,355 reviews across 3 platforms

Ratings by platform

  • Birdeye (Baptist Health Family Clinic-South): 3.2/5 stars (19 reviews)
  • Birdeye (Baptist Health Urgent Care - Fort Smith): 4.7/5 stars (729 reviews)
  • Momentary/CMS HCAHPS (Baptist Health - Fort Smith): 3/5 stars (1,607 patient surveys)

What patients say

Patients praise

  • Many patients praise individual physicians for being attentive, professional, and knowledgeable
  • Frequent mentions of compassionate care and doctors who listen to concerns without rushing
  • Positive experiences with nursing and medical support staff who are described as friendly and helpful
  • Instances of efficient, clean, and well-managed clinic experiences at several locations

Common complaints

  • Reports of rude or unprofessional behavior by front desk and administrative staff
  • Complaints regarding long wait times and delays in being seen
  • Occasional dissatisfaction with communication, billing practices, or insurance-related lab issues
  • Some concerns about walk-in clinic hours and availability

In patients' words

"They have good doctors but horrible receptionist!"

LocalityBiz (Baptist Health Family Clinic-Kelley Highway)

"From wait time to 'bedside manner' to professionalism to knowledge to just being personable and the friendliness of ALL staff present, we will definitely be using this walk in the next time one is needed."

Birdeye (Baptist Health Urgent Care)

"Unlike some physician groups, I never feel rushed and my concerns are addressed with compassion."

Ratings.MD (Baptist Health Primary Care)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 10, 2026 — sources: [1][2][3][4][5][6][7][8].

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