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Mercy Clinic Pediatrics - Fort Smith

PediatricsFort Smith, AR

★★★☆☆3.0/572 reviews across 3 platforms

Ratings by platform

  • Birdeye (Google): 2.6/5 stars (44 reviews)
  • Womply: 3.5/5 stars (24 reviews)
  • Birdeye (Tower West location): 4.0/5 stars (4 reviews)

What patients say

Patients praise

  • Some specific pediatricians are praised for being patient, attentive, and helpful
  • Positive experiences with certain nurses who are professional and sweet
  • Effective care and successful treatment outcomes for some children

Common complaints

  • Rudeness and poor customer service from front desk staff
  • Difficulty scheduling appointments and long wait times
  • Perceived lack of care or dismissiveness from nursing staff
  • Concerns about communication and scheduling errors

In patients' words

"Dr Ukwey is always very patient and attentive to his patients I like him that I recommend him to my daughter for his son’s pediatric."

Birdeye (Google) reviewer

"Dr Murali is great however I can’t speak for the rest of the staff here. Called to have my 4 week newborn come in... only to be told to take her to the ER... The nurses will cop an attitude with you just for wanting to bring your babies in to be seen."

LocalityBiz reviewer

"My daughter is autistic and dr Nadvi has never batted an eye at my concerns. ... she asked me questions about my concerns, and immediately sent us to specialists, and she continues to do so."

Birdeye (Tower West location) reviewer

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 10, 2026 — sources: [1][2][3][4][5][6][7].

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