Outpatient Behavioral Health - Northern Maine ...
Psychology • Fort Kent, ME
Ratings by platform
- CMS HCAHPS (reported via Momentary): 4 out of 5 stars (overall hospital rating) (126 patient surveys collected)
- Top Sober House (for AMHC Fort Kent Outpatient): 5.0 out of 5 stars (Multiple (small sample))
What patients say
Patients praise
- General hospital satisfaction ratings are relatively strong, with a 4-star overall rating for Northern Maine Medical Center
- High percentage of patients (approx. 78-92%) willing to recommend the facility according to standard HCAHPS data
- Positive feedback noted for specific staff, particularly regarding listening and knowledgeability
- Strong community resource availability through the Aroostook Mental Health Center (AMHC) in Fort Kent, which operates separately from the hospital's acute inpatient services
Common complaints
- Reports of poor communication and perceived lack of attention from providers during inpatient psychiatric stays
- Concerns regarding staff behavior in psychiatric contexts, including allegations of emotional abuse in specific accounts
- Significant community and staff criticism regarding lack of transparency in hospital service closures (notably the child/adolescent psychiatric unit)
- Isolated reports of access barriers based on insurance type
In patients' words
"Probably the worst place you could go for psychiatric needs... This place caused more damage and harm to patient."
— Online patient review site (a-better-place.com)"Northern Maine Medical Center has a 4-star overall patient satisfaction rating, placing it in the top 37% of hospitals nationally. 78% of patients would definitely recommend this hospital."
— Momentary / CMS HCAHPS DataMore clinics in Fort Kent
Mercy Clinic General Surgery - 7001 Rogers Avenue
Patients praise: Professional and friendly front-desk staff · Welcoming atmosphere.
Fish River Rural Health: Home
Patients praise: Compassionate, friendly, and knowledgeable medical staff and practitioners · Helpful and respectful care, particularly noted in pediatric services.
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