Northern Maine Medical Center | MaineHealth
Primary Care • Fort Kent, ME
Ratings by platform
- Momentary Labs (based on CMS HCAHPS): 4 out of 5 stars (126 patient surveys)
- Google Ratings via Nursa: 3.10 out of 5 stars (50 reviews)
What patients say
Patients praise
- High patient willingness to recommend the hospital (78%-92% range)
- Consistently strong performance in nurse and doctor communication metrics compared to national averages
- Good ratings for facility cleanliness
- Some reports of polite and helpful administrative communication
Common complaints
- Complaints regarding quality of psychiatric care, including claims of emotionally abusive staff and lack of physician oversight
- Dissatisfaction with emergency room care for veterans
- Reports of being turned away due to insurance coverage concerns
- General patient dissatisfaction in online reviews regarding misdiagnosis or treatment effectiveness
In patients' words
"The hospital's top strength is nurse communication, with 88.0% of patients reporting that nurses always communicated well, surpassing the national average of 78.6%."
— Momentary Labs (based on CMS HCAHPS)"Probably the worst place you could go for psychiatric needs. Staff was emotionally abusive towards patient in psychosis..."
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