Northern Maine Medical Center - Fort Kent, Maine
Addiction and Substance Use Care • Fort Kent, ME
Ratings by platform
- US News & World Report (patient recommendation / willingness to recommend): 92% willing to recommend (Not stated)
- Momentary Labs (overall patient satisfaction): 4 out of 5 stars (overall) (126 completed patient surveys)
- Yelp: Not stated (testimonial indicates very negative experience) (Not stated)
- Healthgrades: Not extracted in provided snippets (patient experience measures referenced) (Not stated)
- Forbes (Hospital patient experience items): Patient experience rating shown as 5 (inpatient rated 9 or 10 out of 10 referenced in snippet) (Not stated)
What patients say
Patients praise
- Strong nurse communication reported in patient-survey data (nurses always communicated well)
- Doctors communicate effectively (patients reporting doctors always communicated well)
- Facility cleanliness reported positively
- High willingness-to-recommend / favorable patient recommendation rate
- Positive testimonials from patients mentioning excellent ER/ICU and surgery care
Common complaints
- Severe negative experiences/complaints about care (e.g., 'horrible care' and failure to diagnose until another hospital)
- Emotional abuse allegations and poor psychiatric care (psychosis/mental health complaint)
- Being turned away from care attributed to insurance (insurance/discrimination complaint)
- Complaints about staff/ER treatment of veterans and overall inpatient dissatisfaction
- Provider allegedly not paying attention to patient concerns during inpatient stay
In patients' words
"“This hospital took horrible care of me. I visited them for 7 years, went to another hospital and they were able to diagnose me immediately.”"
— Yelp review snippet (Northern Maine Medical Center – Fort Kent)"“Probably the worst place you could go for psychiatric needs. Staff was emotionally abusive towards patient in psychosis…”"
— a-better-place.com review snippet (Northern Maine Medical Center – Aroostook County)"“We recently went on a snowmobiling trip.” / “I just had surgery at NMMC, and as always, the team was absolutely incredible! ” / “Overall very good care in ER & ICU.”"
— NMMC official patient testimonials page (snippets)More clinics in Fort Kent
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