Substance Use and Opioid Use Help - City of St. Louis
Substance Use Services • Florissant, MO
Ratings by platform
- Recovered.org (for BJC Behavioral Health North Site): 4.03 out of 5 (Recovered.org Trustscore) (Not explicitly provided for the site total, but multiple individual qualitative reviews available)
What patients say
Patients praise
- some staff members described as caring and life-saving
- appreciation for dedicated caseworkers who go out of their way to assist clients
- positive impact of pharmacy availability and tele-health accessibility on appointment consistency
- existence of specialized support programs and connections to court services for those in recovery
Common complaints
- reports of impersonal care via virtual appointments instead of in-person medical consultations
- dissatisfaction with referral processes that require additional payment
- perceptions of staff being rude or dismissive
- concerns regarding forced treatment protocols
- reports of centers being understaffed and overworked
In patients' words
"They quite literally saved my life, especially NP Kellerman, my psychiatrist and Ms. Torbert my case worker."
— Patient review for BJC Behavioral Health"In my opinion, we could have done this from home.. We did not see a doctor etc. They only suggested therapist or psychiatrist via “psychology today” website, which we also could’ve done ourselves."
— Patient review for BJC Behavioral Health"When people are talking to you like you are beneath them and they don t care I don t want them around me."
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