Urgent Care Casa Grande, AZ | NextCare Walk-In Clinic
Walk-In Clinic • Florence, AZ
Ratings by platform
- Aggregated online reviews (Google, Facebook, etc.): 4.4 to 4.5 out of 5 stars (aggregated across platforms) (Approximately 2,454 reviews total)
- Yelp: 3.0 out of 5 stars (64 reviews)
What patients say
Patients praise
- Generally clean facility
- Some staff described as friendly, kind, and professional
- Convenient online booking options
- Efficient visits when not busy
Common complaints
- Long wait times even with appointments
- Billing and insurance processing issues
- Inconsistent patient care experiences
- Staff perceived as lacking empathy or organization
In patients' words
"This clinic is full of incompetent people that dont know how to be empathetic and know the meaning of customer service. I dont understand how this clinic can get away with billing patient incorrectly and then wasting their time by going around in circles."
— Better Business Bureau complaint"The staff and the PAC were so kind and organized and knowledgeable from the minute we walked in. Shout out to Amanda and Ana."
— Yelp reviewMore clinics in Florence
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