Florence
Pharmacy • Florence, AZ
Ratings by platform
- Birdeye (MUSC Health Gastroenterology at Florence Medical Center): 3.2 / 5 (18)
- Birdeye (Florence Health): 2.1 / 5 (12)
- Birdeye (Florence Urgent Care): 3.4 / 5 (216)
- Florence Hypertension Monitoring Programme Evaluation: NPS 39
What patients say
Patients praise
- Ease of use for patient monitoring systems (Florence telehealth platform)
- Increased convenience and reduced hospital visits via remote monitoring
- Empowerment and improved self-management of chronic conditions
- Clear, consistent health prompts and reminders
Common complaints
- Long wait times and difficulty booking appointments
- Unresponsive administrative staff (phone/messaging)
- Perceived lack of care or dismissiveness from providers
- Reports of unorganized office management
In patients' words
"They never answer the phone or return calls! I have called 15 times in two weeks trying to speak to someone."
— MUSC Health Gastroenterology at Florence Medical Center Review"My own experience is awful. I got a new provider every 6 months. They would make appointments and change your appointment time."
— Florence Health Review"It was a fantastic experience and I didn’t have to come to hospital as frequently as before... and I was a lot less anxious at home."
— Patient feedback on Florence remote monitoring"So simple to use and Flo is always there."
— Generated Health Patient FeedbackMore clinics in Florence
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