Urgent Care Casa Grande, AZ | NextCare Walk-In Clinic
Emergency Care • Florence, AZ
Ratings by platform
- Aggregated across multiple platforms (Birdeye, Google, etc.): 4.4-4.5/5 stars (aggregated) (~2,378-2,454 total reviews (aggregated))
- Yelp: 3.0-3.1/5 stars (~64-72 reviews)
What patients say
Patients praise
- Staff, nurses, and doctors often described as friendly and kind
- Clean, well-maintained facility environment
- Convenient online booking and registration system
- Prompt care reported by some patients during off-peak times
Common complaints
- Long wait times, even with appointments
- Issues with billing and insurance processing
- Communication problems, particularly regarding walk-in availability and policy transparency
- Limited provider capacity for certain medical concerns
In patients' words
"I definitely wish I would've read reviews before scheduling an appointment. This location is clean and staff is somewhat friendly . But the overall wait is ridiculous. Made an appointment and..."
— Yelp review excerpt"Their website states 'We accept walk-ins until 8 PM.' This is not true, and what they actually will do, is accept walk ins until they will have everyone done and out by 8. This means they were full up by 5:30, and not taking any new patients."
— LocalityBiz user review"This clinic is full of incompetent people that dont know how to be empathetic and know the meaning of customer service. I dont understand how this clinic can get away with billing patient incorrectly and then wasting their time by going around in circles."
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