Emergency Department |
Emergency Medicine • Flagstaff, AZ
Ratings by platform
- Yelp: 2.6/5.0 (164 reviews)
- Healthgrades: 65% patient experience rating
- HospitalStats.org: Overall Patient Rating: AVERAGE
- US News & World Report: 87% of patients willing to recommend
What patients say
Patients praise
- Doctors communicate well with patients
- Nurses take time to communicate well
- Some ER experiences are described as fast, efficient, courteous, and highly accommodating
- Some reviews praise staff professionalism, kindness, and compassionate care
- High recommendation rate reported (87% willing to recommend)
Common complaints
- Facilities are sometimes dirty
- Patients often don’t receive help when they request it
- Staff doesn’t respond quickly when patients need help
- Long emergency department wait times reported (e.g., 6+ hours, and others 12 hours)
- BBB shows failure to respond to complaints
- Some negative experiences mention communication issues, billing issues, lack of empathy, and dissatisfaction with post-surgery care/pain
In patients' words
"“Went to the ER for a post surgery blood clot… Been waiting in the ER for over 6 hours and still no end in sight… Some other patients… almost 12 hours!!”"
— hospitalstats.org (Flagstaff Medical Center hospital ratings / patient stories)"“The staff, drs, nurses, etc, were fast, [efficient] and very courteous to my husband.”"
— Yelp review snippet for Flagstaff Medical Center"“Failure to respond to 2 complaint(s) filed against business”"
— BBB Business Profile for Flagstaff Medical CenterMore clinics in Flagstaff
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