The Guidance Center of Northern Arizona
Behavioral Health • Flagstaff, AZ
Ratings by platform
- Yelp, MapQuest, LittleTwirl: 2.0 out of 5 stars (Yelp/MapQuest); 2.7 out of 5 stars (LittleTwirl) (Reviews counts vary across platforms, with one source noting 111 reviews and another 14 reviews on Yelp)
What patients say
Patients praise
- Some patients report life-changing, compassionate care and effective crisis support
- Appreciation for specific services such as the mommy-and-babies group and the Psychiatric Acute Care (PAC) unit by some clients
- Reports of staff being friendly and helpful in certain departments
Common complaints
- Poor communication and administrative failures, including canceled appointments and unreturned calls
- Reports of unprofessional, dismissive, or hostile interactions with staff
- Allegations of clinical negligence, medication mismanagement, and lack of suicide risk assessments
- Concerns regarding patient safety, including inappropriate use of holds or restraints and environment safety concerns
- Frustration with outdated care approaches and perceived lack of trauma-informed practice
- Reports of broken promises regarding support services and financial assistance
In patients' words
"From the moment I arrived, I felt a shift. The nurses, techs, social workers, psychiatrists and psychiatric nurse practitioners treated me like a person – not just a patient. They weren’t there to judge; they were there to keep me safe and help me get through the storm."
— Anonymous patient reflection, Flagstaff Business News (via CEO of The Guidance Center)"Just to add to other reviews here and on Google, overall this is not a good place to seek help, and I recommend very strongly that you go elsewhere."
— Yelp user review via MapQuest"The reality I and many others know is not one of steadfast care, but of harm and abandonment."
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