Findlay Office | Orthopaedic Institute of Ohio

Patients praise

• High ratings for individual providers (e.g., Dr. Andrew Layne, pain medicine specialists, and physical therapy staff).
• Patients praising physicians for being knowledgeable, kind, communicative, and thorough in their explanations.
• Appreciation for friendly and professional staff in certain contexts.
• Effective treatment and helpful interactions during visits.

Common complaints

• Dissatisfaction with customer service and office staff, including perceived lack of empathy and sensitivity.
• Complaints regarding rigid adherence to office policies, such as scheduling and cancellations.
• Issues with communication, specifically regarding follow-ups for prescriptions and medical concerns.
• Instances of negative experiences with physician bedside manner and perceived incompetence or disregard for patient needs.