Lake Region Healthcare - Fergus Falls Main Clinic
Primary Care • Fergus Falls, MN
Ratings by platform
- U.S. News & World Report (Hospital Inpatient Surveys): 4 out of 5 stars (overall patient experience)
- Birdeye (Emergency Room): 2.5 out of 5 stars (13 reviews)
What patients say
Patients praise
- Many patients report positive experiences with specific doctors, nurses, and medical staff, describing them as kind, helpful, and professional
- High ratings for doctor and nurse communication in official patient experience surveys
- Effective care received for specific medical issues, such as lacerations or bone fractures
Common complaints
- Billing and insurance issues, including difficulty getting billing questions answered or resolved
- Concerns about billing transparency and alleged overcharging
- Long wait times for Emergency Room services
- Perceived lack of responsiveness from management or billing department to resolve complaints
In patients' words
"While I love the doctor, nurses and the medical care I receive at lake region health care, getting my bill figured out is a totally different matter."
— LocalityBiz review"Ashley and Kayla were the absolute best! Super kind and helped me pass a larger kidney stone. They were super helpful in explaining everything and calming my anxiety throughout the whole process."
— Birdeye review"My experience with my primary care physician is always top notch. He is professional, personable, on the ball and knows his stuff."
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