Primary Care at Federal Way - UW Medicine
Primary Care • Federal Way, WA
Ratings by platform
- Birdeye (aggregating Google reviews): 3.3 out of 5 stars (34 reviews)
- Medicals-Health.com: 2.6 out of 5 stars (11 reviews)
What patients say
Patients praise
- Some patients appreciate friendly and professional staff members
- Reports of compassionate care from certain medical professionals
Common complaints
- Complaints regarding billing practices and unexpected charges for wellness visits
- Reports of unprofessional, condescending, or dismissive behavior by some medical providers
- Difficulties with communication, follow-up on requests, and administrative responsiveness
- Issues with lab work delays and medication prescription handling
In patients' words
"They also billed for something that I didnt come in to see them for. I came in for an annual wellness exam which is 100% covered by insurance. ... I spoke with the billing department who said there wasnt anything they could do about this."
— Medicals-Health.com user review"Brian Lam, DO has consistently not ordered labs I requested even after verbally confirming he would order them. He has consistently ignored reading and going over my labs and reports and I have to prompt him to do so every time..."
— Birdeye user review"Dr Reddy was rude, condescending, and a total waste of time. She gave me a prescription for medication that HAD to be taken that day to be effective...and she didnt even call it in until two days later!!!"
— Medicals-Health.com user reviewMore clinics in Federal Way
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