Urgent Care Clinic in Federal Way - Seattle Children's Hospital
Pediatrics • Federal Way, WA
Ratings by platform
- Yelp: 2.9/5 (19 reviews)
What patients say
Patients praise
- Professional and gentle care from medical staff during visits
- Convenient access to same-day appointments compared to ER visits
- Clean and comfortable facility environment
Common complaints
- Dissatisfaction with the appointment-only model for urgent needs
- Complaints regarding customer service and staff professionalism/rudeness
- Long wait times and delays in administrative tasks like prescription authorizations
In patients' words
"I truly appreciate how kind and helpful the staff were — you made us feel welcome and cared for. It meant a lot to see how gently and professionally you treated my child."
— LocalityBiz review"The reception here is so unprofessional, and rude... Definitely need to train staff on what hospitality is, and compassion."
— LocalityBiz review"It appears the urgent care is now by appt only. Even with a broken arm, you have to wait for an opening."
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