Primary Care at Federal Way - UW Medicine
Geriatric Medicine • Federal Way, WA
Ratings by platform
- Birdeye: 3.3 out of 5 stars (34 reviews)
- medicals-health.com: 2.6 out of 5 stars (11 reviews)
What patients say
Patients praise
- Some patients find the doctors to be professional and efficient
- Reports of short wait times for appointments by some patients
- Some staff described as compassionate and professional
Common complaints
- Difficulties with billing practices, particularly regarding wellness exams being billed as office visits
- Negative experiences with specific providers including perceived rudeness, dismissiveness, or lack of follow-through
- Communication and administrative issues, such as slow responses to lab/authorization requests and poor customer service at the front desk
In patients' words
"Brian Lam, DO has consistently not ordered labs I requested even after verbally confirming he would order them. He has consistently ignored reading and going over my labs and reports..."
— Birdeye review"They also billed for something that I didnt come in to see them for. I came in for an annual wellness exam which is 100% covered by insurance. However, my doctor mentioned a cosmetic issue of mine that doesnt bother me. Since she brought it up, they billed for it and I ended up having to pay for a full outpatient visit..."
— medicals-health.com review"I like the doctors here. They are quick and professional. Also, my waits are never too long to see one."
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