Primary Care at Federal Way - UW Medicine
Family Medicine • Federal Way, WA
Ratings by platform
- Birdeye (Google): 3.3 out of 5 stars (34 reviews)
- Checkbook.org (Puget Sound Consumers' Checkbook): Service ratings reported as % “superior” for promptness/responsiveness and other categories (no star rating shown in snippet) (1 rating)
- Yelp: Not provided in available snippet (Not provided in available snippet)
What patients say
Patients praise
- Some patients report satisfaction with staff professionalism and compassionate care (provider review consensus)
- Some patients highlight low wait times and attentive care (provider review consensus)
- Some patients mention quick service and improvements made recently (provider review consensus)
Common complaints
- Low rating and multiple complaints reported on Birdeye/Google, including issues with not ordering requested labs and not acting on prior authorization requests
- Yelp snippet includes complaints about worst customer service and issues at the reception desk
In patients' words
"“Brian Lam, DO has consistently not ordered labs I requested even after verbally confirming he would order them.”"
— Birdeye review snippet"“I have been waiting for a reply or action on our prior authorization for medication for a full month now.”"
— Birdeye review snippet"“...the lady at the reception desk freaked ...” (complaint about reception/customer service)"
— Yelp review snippetMore clinics in Federal Way
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