Federal Way Location
Dermatology / Med Spa • Federal Way, WA
Ratings by platform
- Kaiser Permanente Federal Way Medical Center (Birdeye): 4.2/5 (330)
- Carbon Health Urgent Care (Birdeye): 4.4/5 (279)
- St. Francis Hospital (Birdeye): 2.5/5 (150)
- Pacific Medical Centers (Birdeye): 2.8/5 (41)
- UW Medicine Primary Care (Birdeye): 3.3/5 (34)
- One Medical Primary Care (Birdeye): 3.2/5 (20)
What patients say
Patients praise
- Compassionate and professional nursing staff reported at some locations
- Efficient blood work services at specific clinics
- Some patients report prompt and courteous care from specific medical teams
- Positive experiences with specific providers who were described as good listeners
Common complaints
- Long wait times for appointments and at clinics
- Poor communication and unresponsiveness from administrative staff
- Perceived dismissiveness or lack of listening from some medical providers
- Difficulties reaching the correct departments by phone
- Issues with insurance billing and scheduling errors
- Some reports of unprofessional or rude conduct at reception desks
In patients' words
"She does not listen, constantly interrupts and will do anything to be able to do the absolute least for her patients."
— Patient review of Kaiser Permanente Federal Way"Every caretaker was professional, patient, compassionate, and nice to talk to. Not a single person was lackadaisical or rude."
— Patient review of St. Francis Hospital ER"Today, when I called to confirm, I was told the appointment had been canceled by the provider without any call, text, email, or message to notify me."
— Patient review of HealthPoint Federal WayMore clinics in Federal Way
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