Valley Health Care Systems
Recovery/Substance Use Disorder • Fairmont, WV
Ratings by platform
- ProjectKnow / Rehabs.com: 4.2/5 stars (8 reviews) for the Treatment Center (8 reviews)
- Recovered.org: 3.85/5 Trustscore (Based on user reviews and accreditations)
- Trustburn: 2.7/5 stars (9 reviews)
What patients say
Patients praise
- Dedication of some clinical staff to patient recovery and care
- Clean and well-maintained facility accommodations
- Helpful and effective substance abuse treatment programs for some patients
- Appreciation for compassionate doctors who listen to patients
Common complaints
- Difficulty reaching the office by phone and long hold times
- Unprofessional, rude, or sarcastic staff/receptionists
- Issues with appointment scheduling and lack of follow-up/reminders
- Dissatisfaction with substance abuse treatment/detox experiences, including allegations of mistreatment and incompetence
- Frustrations with administrative processes and communication inconsistencies
In patients' words
"It truly was the best 28 days I have invested in my life... I now can live my life and forgive myself."
— Patient review for Valley Treatment Center"I ve been calling all day and can t get anyone on the phone they just hang up. This is ridiculous."
— Patient complaint about administrative services"The staff are rude and completely incapable of any kind of compassion or understanding of what it actually takes to help someone get out of the grasp of addiction."
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