Fairmont ENT | School of Medicine | West Virginia University
Otolaryngology (ENT) • Fairmont, WV
Ratings by platform
- Birdeye (WVU Medicine West Fairmont Clinic): 2.6/5 stars (14 reviews)
What patients say
Patients praise
- Friendly and helpful physician assistants
Common complaints
- Issues with billing, specifically unexpected diagnostic fees for routine procedures like earwax removal
- Strict adherence to appointment grace periods leading to refused care for minor delays
- Concerns regarding staff behavior and perceived lack of empathy or flexibility
- Reports of long wait times for appointments and while in the clinic
- Frustration with administrative policies such as visitor restrictions
In patients' words
"I was surprised to see an additional $81 diagnostic fee added to my bill on top of the standard office visit charge. This practice feels excessive and raises questions about WVU Medicine’s billing approach. Examining a patient’s ears and removing earwax seems like a routine part of an ENT office visit."
— Birdeye / LocalityBiz"The doctor was downright heartless... my client walked in one minute past the 15 minute grace period and was refused care. She was turned away without her insulin prescription and a too-little-too-late appointment."
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