Mercy Health Urgent Care, Fairfield
Urgent Care • Fairfield, OH
Ratings by platform
- Solv Health (Urgent Care specific): 4.8/5 stars (446 ratings (106 reviews))
- Birdeye (Hospital-wide): 3.1/5 stars (841 reviews)
What patients say
Patients praise
- Friendly, compassionate, and knowledgeable staff reported by many patients
- High marks for quality of care and bedside manner at the urgent care location
- Positive experiences with specific doctors and efficient treatment in some instances
- Clean waiting areas in the urgent care facility
Common complaints
- Concerns regarding billing practices and being overcharged
- Long wait times in emergency and urgent care settings
- Reports of unprofessional, rude, or incompetent staff interactions
- Issues with facility cleanliness or communication during visits
In patients' words
"The dr who took care of me was amazing. The front desk staff /medical assistant was incompetent , wasn’t helpful, and made me work harder on crutches."
— Solv Health"The staff was friendly and compassionate. Great experience!"
— Solv Health"it would help if you didn't leave people sobbing in the hallway for hours... I waited 4+ hours before deciding that I could be just as miserable in my own house than in your facility."
— Birdeye (Emergency Department)More clinics in Fairfield
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