Radiology and Medical Imaging Services
Diagnostic Imaging (X-ray) • Fairfield, OH
Ratings by platform
- Birdeye/Google (Direct Radiology Fairfield): 3.1 out of 5 stars (191 reviews)
- Birdeye/Google (Clearview Medical Imaging): 4.1 out of 5 stars (55 reviews)
- Yahoo/Yelp (Sutter Imaging Fairfield): 3.5 out of 5 stars (11 reviews)
What patients say
Patients praise
- Compassionate, caring, and knowledgeable radiology and technical staff
- Clean and well-maintained facilities
- Efficient, quick, and smooth service experiences for many patients
- Helpful and accommodating reception staff in some clinics
- Clear explanations of procedures which helps reduce patient anxiety
Common complaints
- Difficulty scheduling appointments and long hold times on the phone
- Unprofessional or rude reception staff in some instances
- Frustration with appointment cancellations or incorrect booking information
- Concerns regarding the accuracy of reports or omitted information
- Limited availability for urgent or after-hours appointments
In patients' words
"Since being taken over by a new company, customer service has suffered greatly. Impossible to get in touch with them to make an appointment."
— Birdeye (Direct Radiology Fairfield)"Courteous and professional team members who treat patients with respect and offer clear explanations, reducing uncertainty."
— Wheree (South West Radiology)"The radiology team, especially Prem PK, receives frequent praise for maintaining a calming presence during scans."
— Wheree (Lumus Imaging Fairfield)"Trying to speak with someone to schedule an appointment is impossible... Fix your phone problems because it's been going on for too long."
— LocalityBiz (Sutter Imaging Fairfield)More clinics in Fairfield
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