Excelsior Springs Hospital - Kansas City Urology Care
Urology • Excelsior Springs, MO
Ratings by platform
- Birdeye/Google/General platforms: 4.6 to 4.7 out of 5 stars (aggregated across various platforms) (Hundreds of combined reviews (e.g., 520, 162) across Birdeye and other platforms)
- Healthgrades (Specific to Dr. Mike Kozminski in Excelsior Springs): 3.5 out of 5 stars (17 ratings)
- Healthgrades (Kansas City Urology Care general office review): 1.0 out of 5 stars (1 rating)
What patients say
Patients praise
- Convenience of receiving specialized care close to home (Excelsior Springs)
- Some patients report providers are knowledgeable, professional, and empathetic
- Appreciation for clear explanations of treatments and medications
- Positive experiences with specific urological procedures (e.g., vasectomy)
Common complaints
- Difficulty with communication and follow-up (e.g., non-responsive staff/nurses, unreturned phone calls)
- Reports of dismissive or uncaring behavior by some providers
- Concerns regarding billing, scheduling, or unnecessary testing
- Reports of dissatisfaction with specific medical outcomes or procedural errors
In patients' words
"I was lied to when I made my appointment... the doctor was uncaring and rude, they did an unnecessary test while I was there and the office manager will not return my calls."
— Birdeye (Kansas City Urology Care)"Dr. Kramer was very knowledgeable and took the time to answer all of my questions. My vasectomy was as comfortable as possible and recovery was much more manageable than anticipated."
— Healthline (Dr. Brandan Kramer)"He could not have been more dismissive during my appointment. He did not ask any questions about why I was there... I will definitely seek out another urologist."
— Healthgrades (Dr. Mike Kozminski)"Very competent doctor... The doctor was very willing to listen and spend time with the patient. Very direct in his descriptions. Patient was treated as a person, not a number."
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