Valley Manor & Rehab Center
Speech Therapy • Excelsior Springs, MO
Ratings by platform
- NursingHomeDatabase.com (CMS overall rating shown): 2 Stars (Overall Rating out of 5) (Not stated on page (facility metrics shown; also shows 8 complaints total))
- seniors.fyi: 3.3/5 (from 30 reviews) (30 reviews)
- A Place for Mom: 2.0/5 (average overall experience) (1 review (in last 2 years: 0))
What patients say
Patients praise
- Some reviewers describe caring/helpful caregivers and concern for residents
- Strong praise for physical therapy/occupational therapy staff and therapy support
- Clean rooms/updated spaces and good food are mentioned by some reviewers
Common complaints
- Low CMS overall rating (2-star) and staffing/inspection concerns
- Under-staffing and uneven professionalism reported; some staff described as rude/disrespectful or management as unprofessional
- Facility condition complaints (old/run down, smells/flies/dirty carpet, water stains, dark rooms, small rooms)
- Care/communication problems reported (not informing family about hospice, neglecting to follow doctor orders, delays/refusal of pain medication, lack of rehab)
- Recorded complaints/deficiencies (infection prevention/control program, food handling, ADL assistance, resident assessments, pain management)
In patients' words
"“The facility is understaffed and does not operate in a professional manner.”"
— seniors.fyi review text"“The staff were wonderful and truly cared about the residents.”"
— seniors.fyi (Photos and Reviews) highlight text"“My love one did spend some time here and the experience was horrible. It is very dark, there were visible water stains on the ceiling, and the carpet was dirty.”"
— A Place for Mom review text"“The caregivers were wonderful. We lucked out with them. They were very concerned with their residents.”"
— caring.com review snippet"“Provide and implement an infection prevention and control program.”"
— NursingHomeDatabase.com complaints/deficiencies list (2026 entry)More clinics in Excelsior Springs
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Patients praise: compassionate staff in certain departments · successful physical therapy/rehab outcomes for some patients.
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