Primary Care Excelsior Springs Clinic - Liberty Hospital
Primary Care • Excelsior Springs, MO
Ratings by platform
- Birdeye: 3.9/5 stars (19 reviews)
What patients say
Patients praise
- Some providers are described as excellent, knowledgeable, and caring listeners
- Reports of helpful and friendly office staff in some instances
- Success with timely follow-ups and collaborative treatment planning
Common complaints
- Complaints regarding bedside manner and lack of provider attentiveness
- Frustration over provider availability and reliance on nurse practitioners instead of MDs
- Dissatisfaction with treatment plans for chronic pain or complex medical issues
- Reports of staff unprofessionalism regarding pediatric behavior
In patients' words
"Doctor Phillips is a great listener and takes time to hear my issues. He is also very collaborative in come up with solutions. Office staff is awesome as well."
— LocalityBiz user review"Doctor is never there! Always nurse practitioners and miss every time... Bedside manner is horrible!!!"
— Birdeye user review"I made an appt as a new patient hoping to get some help... Dr Mueller came in and did not ask any questions, he didn't even looka at me. Just kept saying uh huh over and over."
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