ES Primary Care - Excelsior Springs Hospital
Primary Care • Excelsior Springs, MO
Ratings by platform
- Birdeye: 3.9 out of 5 stars (19 reviews)
- Healthgrades: 76% patient recommendation rate (N/A (hospital-wide HCAHPS data))
- Seniors.fyi: 1.8 out of 5 stars (4 reviews)
What patients say
Patients praise
- Physicians perceived as knowledgeable and thorough by some patients
- Supportive staff experiences reported in some reviews
- Appreciation for clear communication and effective treatment plans from specific providers
Common complaints
- Dissatisfaction with physician availability and reliance on nurse practitioners
- Complaints regarding bedside manner and perceived lack of empathy
- Reports of persistent billing and insurance administrative issues
- Concerns about communication and feeling unheard by medical staff
In patients' words
"Doctor is never there! Always nurse practitioners and miss every time. ... Bedside manner is horrible!!!"
— Birdeye patient review"Dr. Phillips at the excelsior springs clinic is one of the most kind and knowledgeable providers I've had the pleasure of seeing. ... Top notch service and care!"
— LocalityBiz patient review"The billing is described as fraudulent on various levels and could lead to a lawsuit."
— Seniors.fyi patient reviewMore clinics in Excelsior Springs
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