Pain Management - Excelsior Orthopaedics
Pain Management • Excelsior Springs, MO
Ratings by platform
- Birdeye: 4.7 out of 5 stars (aggregate) (5,167 total reviews (via Birdeye aggregator))
- Yelp: 2.6 out of 5 stars (132 reviews)
What patients say
Patients praise
- Strong overall satisfaction scores for surgical outcomes, particularly in joint replacements
- Well-organized preoperative and postoperative communication and guidance
- Recognition of specific physicians for excellent care and bedside manner
- Efficient outpatient surgical processes and recovery support
Common complaints
- Perception of a profit-driven, high-volume "puppy mill" environment
- Complaints regarding administrative and billing transparency/fees
- Instances of poor bedside manner or communication by specific providers
- Challenges with scheduling and authorization processes
In patients' words
"From start to finish Excelsior prepared me through emails and text messages which made the whole process understandable and reassuring."
— Birdeye review"Wow, what a 'puppy mill' for patients in need, the office staff is excellent! But the Doctor’s beware!!! They run the office like a fine oiled Machine, Yes Machine. No feelings no real care."
— Unilocal review"Dr. Reed is an amazing doctor, the staff is nice, however some of their practices are insane. They receive thousands for their services and argue about charging patients $15 per form to fill out for disability paperwork."
— Yelp reviewMore clinics in Excelsior Springs
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