Primary Care Excelsior Springs Clinic - Liberty Hospital
Oncology • Excelsior Springs, MO
Ratings by platform
- Birdeye: 3.9 out of 5 stars (19 reviews)
What patients say
Patients praise
- Praise for attentive, knowledgeable, and caring providers who listen well
- Appreciation for staff being helpful and making patients feel at ease
- Positive experiences with thorough, collaborative care and effective treatment planning
Common complaints
- Concerns regarding limited doctor availability and reliance on nurse practitioners
- Dissatisfaction with bedside manner and perceived lack of attention to patient concerns
- Issues with appointment scheduling and wait times for new patients
- Complaints regarding lack of clarity or empathy in communication from staff and providers
In patients' words
"Doctor Phillips is a great listener and takes time to hear my issues. He is also very collaborative in come up with solutions. Office staff is awesome as well."
— LocalityBiz"Dr Mueller came in and did not ask any questions, he didn't even looka at me. Just kept saying uh huh over and over."
— LocalityBiz"Doctor is never there! Always nurse practitioners and miss every time. ... Bedside manner is horrible!!!"
— BirdeyeMore clinics in Excelsior Springs
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